The Seller may only offer new articles; second-hand articles are excluded.

The Seller must submit its product offering via the Platform or in a manner approved by Ordentic B.V.

Ordentic B.V. assesses each submitted offer for completeness, quality, accuracy and conformity with the applicable regulations, and then decides whether and when the articles will be published on the Platform. The Seller cannot derive any rights from this assessment.

If an expiration date applies, the Seller may not offer articles that have a remaining shelf life of less than 8 months, unless the usual and manufacturer-determined shelf life of the relevant article is shorter. In that case, the article must have at least 75% of its original shelf life remaining at the time of delivery.

Ordentic B.V. is free, stating reasons, to no longer allow the Seller to offer certain articles on the Platform. The Seller shall immediately cease offering these articles. Ordentic B.V. is at all times entitled to remove these articles from the offer itself.

Ordentic B.V. alone is entitled to determine which product categories and/or subcategories can be added to or removed from the Platform. The Seller cannot derive any rights from this.

Ordentic B.V. is entitled to remove or adjust the offer or certain information relating to the offer if it is misleading.

A Customer can place an order via the Platform for an article or articles offered by the Seller.

An order for a Seller will then be processed and becomes available in the Sales Account. The Seller also receives the order by email.

The order must be dispatched by the Seller within the agreed period and must include: Ordentic B.V. order number

The Seller must provide a Track & Trace for each shipment to the Platform within the agreed period.

The Seller agrees to ship to addresses in the Netherlands and/or Belgium.

The Seller guarantees that all deliveries to the Customer are shipped from within the European Union.

If a customer of the Platform proceeds to the purchase of an Article offered by the Seller, a purchase agreement is concluded between the Seller and the Customer. The Seller is obliged to apply the general terms and conditions in Annex 1 towards the Customer. These general terms and conditions form an inseparable part of these User Terms.

The Seller acknowledges that Ordentic B.V. is not and does not become a party to this Purchase Agreement.

The Seller is responsible, at its own expense and risk, for properly fulfilling the Purchase Agreement. The Seller acknowledges that the Customer may turn to Ordentic B.V. The Seller shall indemnify Ordentic B.V. against any claim that a customer brings against Ordentic B.V. as a result of or in connection with the conclusion and/or performance of the Purchase Agreement.

Aftersales, including but not limited to warranty and settlement of deliveries and any returns, is entirely at the expense and risk of the Seller. Ordentic B.V. reserves the right to pay the purchase amount to a customer and to set off the amount paid with the Seller. This applies if a Customer can demonstrate, by means of proof of shipment, that the Article has been correctly returned to the Seller or in the event the Seller, after repeated requests from Ordentic B.V., has not responded to the handling of a return and/or undelivered Article.

The Seller guarantees to answer Customer questions within 24 hours, excluding weekends and Public Holidays.

The Seller accepts that Customers participate in a review system in which the Seller receives a rating.

After the Purchase Agreement has been concluded, Ordentic B.V.sends Customers a confirmation by email. After dispatch of the Article, Ordentic B.V. sends the Customer a Track & Trace. The Seller hereby irrevocably authorizes Ordentic B.V. to communicate directly with the Customer on behalf of and for the account and risk of the Seller, without Ordentic B.V. becoming a party to the agreement.

Ordentic B.V. acts, in the receipt of payments from Customers, solely as the commercial agent of the Seller within the meaning of Article 7:428 et seq. of the Dutch Civil Code.

The Seller pays Ordentic B.V., for each Item sold via the platform, a fee (commission). This commission can be viewed on the Platform.

The Seller acknowledges that Ordentic B.V. is entitled to adjust the amount of the fee twice per year.

The Seller will be informed of this thirty (30) days prior to its effective date.

Ordentic B.V. collects the payments from Customers and reserves the right not to accept Customers.

The Seller hereby irrevocably grants the right to, in the name of Ordentic B.V. and to the exclusion of the Seller, exercise the collection rights arising from the Purchase Agreement.

The amounts received are managed through a licensed payment institution and do not form part of the assets of Ordentic B.V.until they have been paid out to the Seller.

The Seller is not entitled to accept payments made directly by the Customer to it.

The Seller accepts that a payment by a Customer to Ordentic B.V.releases the Customer from its payment obligation towards the Seller.

The price, excluding VAT, of each Item offered by the Seller on the Platform may not be higher than the price at which the Seller offers this Item on its own website(s).

If a Purchase Agreement is dissolved within the period mentioned in the General Terms and Conditions, Ordentic B.V. will return the payment directly to the Customer.

The Seller will receive back the previously withheld commission on the returned amount.

Ordentic B.V. pays the amount owed to the Seller within fourteen (14) days after the order date to a EU SEPA bank account number provided by the Seller.

If the Seller wishes to offer Articles on the Platform for which Ordentic B.V. has no information available, the Seller must provide Ordentic B.V. with the required information.

The Seller guarantees that:

1. Article descriptions give a correct representation of the Article sold;

2. Images do not contain logos, watermarks, etc.;

3. The provided information does not infringe the rights of third parties;

4. The provided information is provided in the Dutch, English or German language.

The Seller hereby grants Ordentic B.V. the right to reproduce and make public the information obtained from the Seller without limitation, in all media. The Seller is authorized to grant these rights.

Ordentic B.V. is at all times entitled to modify or remove information provided.

Ordentic B.V. is not obliged to display information provided on the Platform.

The Seller fully indemnifies Ordentic B.V. for all damage and/or costs of any nature whatsoever arising from the non-compliance with one or more obligations of this Article 7.

Ordentic B.V. provides the Seller only with the customer data insofar as these Customer data are necessary for the performance of the Purchase Agreement.

The Seller guarantees that it will only contact the Customers in connection with the performance of the Purchase Agreement and that it will never commercially exploit the customer data.

The Seller will handle all Customer data in accordance with all laws and regulations insofar as applicable.

The Seller declares that it is authorized to accept and comply with these User Terms and to grant the rights it grants hereby.

The Seller guarantees that:

1. the articles it offers are its property and it is authorized to sell them;

2. Articles are the original Articles and are not counterfeit items;

The Seller undertakes, upon first request, to be able to provide declarations of conformity of the offer.

The Seller shall indemnify Ordentic B.V. against all damage from claims against Ordentic B.V. as a result of non-compliance with the warranties of this Article.

The Seller is fully responsible and liable for its Sales Account.

The Seller fully indemnifies Ordentic B.V. for all damage and/or costs of any kind whatsoever arising from the non-compliance with one or more obligations under these User Terms.

The Seller undertakes, in its activities under this agreement, to fully comply with all applicable privacy laws and regulations, such as the General Data Protection Regulation, and indemnifies Ordentic B.V. for all damage and/or costs associated with non-compliance therewith.

Ordentic B.V. is in no way liable for damage and/or costs as a result of technical problems and/or the Platform not functioning properly.

User Terms for Selling via Ordentic B.V. are governed exclusively by Dutch law and disputes will be submitted to the competent Dutch court in Gelderland.

Supplementary agreement: an agreement under which the Buyer acquires products in connection with a distance agreement and these goods are delivered by the Seller or by a third party on the basis of an arrangement between that third party and the Seller;

Ordentic B.V., established in Ermelo in the Netherlands, the provider of the Platform;

Day: calendar day;

Digital content: data produced and supplied in digital form;

Continuing agreement: a distance agreement that is aimed at the regular delivery of goods during a certain period;

Durable data carrier; any means – including email – that enables the Buyer or Seller to store information addressed personally to them in a way that allows future consultation or use for a period appropriate to the purpose for which the information is intended, and that allows unchanged reproduction of the stored information;

Right of withdrawal: the possibility for the Buyer to withdraw from the distance agreement within the reflection period;

Buyer: the natural or legal person who enters into a distance agreement with the Seller;

Seller: the legal entity that offers products remotely to Buyers via the Platform;

Distance agreement: an agreement between the Seller and the Buyer that is concluded within the framework of an organized system for distance selling of products, whereby up to and including the conclusion of the agreement exclusively or partly the use is made of one or more means of remote communication;

Platform: the Ordentic B.V. Platform on which the Seller offers its products to Buyers;

Means of remote communication: means that can be used for concluding an agreement, without the Buyer and Seller having to have come together simultaneously in the same space.

[Name of the seller] (statutory name, possibly supplemented with trade name); [Registered address] [Visiting address, if different from the registered address]; Telephone number: [and the time(s) at which the seller can be reached by telephone] Email address: [or other electronic means of communication offered to the Buyer with the same functionality as email] Chamber of Commerce number: VAT identification number:

These general terms and conditions apply to every offer by the Seller on the Platform and to every distance agreement concluded via the Platform between Seller and Buyer.

Consumer law does not apply to these general terms and conditions.

The text of these general terms and conditions will be made available to the Buyer electronically in such a way that it can be stored by the Buyer in an easy manner on a durable data carrier. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the Buyer electronically or otherwise at the Buyer's request.

In the event that, in addition to these general terms and conditions, specific product conditions also apply, paragraph 2 applies correspondingly, and in the event of conflicting conditions the Buyer may always rely on the applicable provision that is most favorable to him.

The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable a proper assessment of the offer by the Buyer. If the Seller uses images, these are a truthful representation of the products offered. Obvious mistakes or obvious errors in the offer do not bind the Seller.

Each offer contains such information that it is clear to the Buyer what rights and obligations are attached to the acceptance of the offer.

Subject to the provisions in paragraph 5, the agreement is concluded at the moment of acceptance by the Buyer of the offer and compliance with the conditions set.

If the Buyer has accepted the offer electronically, the receipt of the acceptance of the offer will be confirmed electronically.

The Buyer must pay the purchase price to Ordentic B.V., via one of the payment methods offered by Ordentic B.V. Only if payment is made to Ordentic B.V. has the Buyer paid with discharging effect.

Ordentic B.V. will, on behalf of the Seller – within legal frameworks – ascertain whether the Buyer can meet its payment obligations, as well as all those facts and factors that are important for responsibly entering into the distance agreement. If the Seller has good grounds based on this investigation not to enter into the agreement, it is entitled, giving reasons, to refuse an order or to attach special conditions to the execution.

No later than upon delivery of the product, the Seller will include the following information, in writing or in such a way that it can be stored by the Buyer in an accessible manner on a durable data carrier:

1. the information regarding any guarantees;

2. the price including all taxes of the product; where applicable the costs of delivery, method of payment and delivery.

The Buyer cannot dissolve an agreement relating to the purchase of a product, other than as provided in Article 9.3.

The prices stated in the offer of products are exclusive of VAT and exclusive of shipping costs.

The Seller guarantees that all products offered via the platform comply with the applicable laws and regulations within the European Economic Area, including — where applicable — the provisions of the Medical Device Regulation (EU) 2017/745 (MDR).

The Seller warrants that the products offered:

1. comply with the provisions of the agreement and the specifications stated in the offer;

2. meet the reasonable requirements of soundness, safety and usability;

3. are in accordance with the legal provisions and government regulations in force at the time of the conclusion of the agreement.

Any additional guarantee provided by the Seller, its supplier, manufacturer or importer shall never limit the statutory rights and claims that the Buyer may assert against the Seller under the agreement if the Seller has failed to fulfill its part of the agreement.

Additional guarantee means any commitment by the Seller, its supplier, importer or manufacturer in which it grants the Buyer certain rights or claims that go beyond what it is legally obliged to do in the event it has failed to fulfill its part of the agreement.

The Seller shall exercise the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the Buyer has communicated to the Seller via the Platform.

The Seller will deliver accepted orders within the agreed delivery period. If the order is delayed, or if an order can only be executed in part, the Buyer will be notified of this no later than 2 working days after placing the order. In that case, the Buyer has the right to dissolve the agreement without costs. In this case the Buyer is not entitled to compensation.

After dissolution in accordance with the previous paragraph, the Seller will ensure that the amount paid by the Buyer is promptly refunded by Ordentic B.V.

The risk of damage and/or loss of products rests with the Seller until the moment of delivery to the Buyer or a representative previously designated and made known to the Seller, unless expressly agreed otherwise.

The Buyer is obliged to check the delivered goods immediately upon receipt for any visible shortages and/or damage. The Buyer must report any shortages and/or damage to the Seller without delay but no later than within 7 calendar days after receipt of the delivered goods by email, failing which the Buyer is deemed to have received the agreed delivery in good condition and completeness.

Without prejudice to the provisions of Article 10.1, complaints regarding the performance of the Agreement must be made known in writing by the Buyer to the Seller within 8 days after receipt of the relevant invoices on pain of forfeiture of any claim in this respect, unless that term reasonably requires extension in view of the nature of the complaint.

The Buyer acts in the exercise of its profession or business, is registered in the trade register of the Chamber of Commerce in the Netherlands or the Belgian Business Register and has an account created with Ordentic B.V. Payment is made in advance unless otherwise determined in the distance agreement or supplementary conditions.

When advance payment has been stipulated, the Buyer cannot assert any right regarding the execution of the relevant order before the stipulated advance payment has taken place.

The Buyer is obliged to immediately notify Ordentic B.V. of inaccuracies in provided or stated payment data.

If the Buyer, resident or established in the Netherlands, does not meet its payment obligation(s) on time, after Ordentic B.V. has pointed out the late payment and Ordentic B.V. has granted the Buyer a period of 14 days, starting the day after receipt of the reminder, to still fulfill its payment obligations, after the failure to pay within this 14-day period, statutory interest is due on the amount still owed and Ordentic B.V. is entitled to charge the extrajudicial collection costs it has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. Ordentic B.V. may deviate from the aforementioned amounts and percentages in favor of the Buyer. If the Buyer, resident or established in Belgium, does not meet its payment obligation(s) on time, it receives a free reminder from Ordentic B.V. If the Buyer does not pay within the foreseeable payment term as stated in the first reminder, late-payment interest will be charged, as determined by the Law of 2 August 2002 on combating late payment in commercial transactions, as well as a flat-rate compensation as follows:

1. €20 if the outstanding balance is less than or equal to €150;

2. €30 plus 10% of the amount due on the tranche between €150.01 and €500 if the outstanding balance is between €150.01 and €500;

3. €65 plus 5% of the amount due on the tranche above €500 with a maximum of €2,000 if the outstanding balance is higher than €500.

The reminder costs for each additional reminder amount to €7.50, increased by the postage costs applicable at the time of dispatch.

The Seller has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure;

Complaints about the performance of the agreement must be submitted to the Seller within a reasonable period after the Buyer has discovered the defects, fully and clearly described.

Complaints submitted to the Seller are answered within a period of 14 days from the date of receipt.

Only Dutch law applies to agreements between the Seller and the Buyer to which these general terms and conditions relate.